[Official] Discord Moderating Guidelines

[Booper Scooper]

Discord Moderating 101
 

 Welcome to the Discord moderation team! You've been given access to some additional tools as a Senior Moderator because you have proved yourself trustworthy and reliable. In this guide we will cover the community guidelines, commands, audit logs, and standards for the TitsRP Discord server.

 

  Keep in mind that there are more than 5,000 members in our server. If you want to take a deep dive on how to operate a Discord server, check out the Discord Safety Library. From there, scroll down to the topics list and select Moderation.

 

Community Guidelines

These are the Discord rules you are expected to enforce and can be found in #rules

1. Be respectful to other people and players.
2. Racism is not allowed.
3. Read each channels subset of rules on the header and or first post.
4. Being silly and trying to test the rules will most likely get you slammed.
5. Posting other user's information / pictures without permission will result in an immediate slam.
6. Private message a staff member if you have an issue
7. Warn appeals / ban appeals happen on https://titsrp.com/ not here
8. Pinging people for no reason is a no go.
9. Spamming is a no go.
10. Causing drama is a no go.
11. Advertising other servers / discord is a no go.
12. Breaking rules outside of TitsRP and having it reported to us may result in equal punishment here. You are responsible for your own actions. Examples: Excessive racism, excessive harassment, excessive bullying, causing harm to other community members or communities
     

Commands

Note: In the past we used DynoBot to execute these commands. As of 2024 you will need use the native Discord mod commands instead. 

All of these commands are logged to the Audit Logs and can be executed by right clicking on a user's name anywhere on Discord or running the /alias command in chat if one exists. Misuse of these commands will have your Discord Mod permissions revoked.

 

Legend: Command | Description | Alias

 

Timeout | Temporarily prevents a user from sending messages, reacting, joining voice channels, and video calls | Mute, Temp-ban, /timeout

You can Timeout someone by right-clicking on their username. A modal will appear asking you to select a time for how long you want to Timeout the user for and a reason. You must include a reason for logging purposes.

 

Ban | Permanently bans a user from the server | /ban

Server bans are permanent and may be issued for serious or repeated rule violations or for any action that violates Discord's Terms of Service. When banning a user, you will be asked to provide a reason - you must provide a reason for logging purposes. You will also be asked if you want to purge the user's message history. This should only be done in cases of spamming, doxxing, advertising, etc. Don't purge a user's message history unless you're absolutely sure it's no longer needed for logging purposes. There is no way to recover deleted messages.

Under most circumstances, a user will be unable to join the server on any account unless they are unbanned (see below). If you aren't sure whether or not an action deserves a ban, go with a Timeout instead and ask a higher-up whether or not it should be escalated to a ban.

 

Unban | Unbans a user from the server 

A user may be unbanned once they have posted an appeal to the forums and it has been accepted or in rare cases where the ban was false or issued in error. To unban a user, open the Server Settings menu, then click the Bans page in the Moderation tab. Search for the user you want to unban, click their name, then select "Revoke Ban". 

 

Kick | Kicks a user from the server and forces them to re-join. Strips all server roles | /kick

A user may be kicked from the server for multiple violations of the community guidelines. In most cases, it's more effective to Timeout the user instead. When kicking a user, you must provide a reason for logging purposes.
 

Audit Logs

Note: Some logs are only available within the #discord-mod-logs or #discord-actions channels. These include Bot logs like message edit history, deleted messages, etc.

The Audit Logs are where you can find usage history of all these commands. Audit Logs are different than #discord-mod-logs and #discord-actions logs because they only contain bans, unbans, kicks, timeouts, and name changes. If you need more detailed logs such as message edit history, deleted messages etc, check one of these text channels instead. 

There are two ways to view the Audit Logs, within the Server Settings menu and titsrp.com/dashboard/audit. The former only contains logs from the last 60 days or so, while the latter contains logs as far back as late-2023 when we first started storing logs externally. You will need to search one of the log channels within the server for logs from before late-2023.
 

Moderator Standards

In most cases, you would not have to use your powers. If you aren't sure, go with a lesser punishment first, then ask a higher-up whether or not it should be escalated. 

 Lead by example. No one wants to see a person with moderator permissions sending NSFW memes in #general-chat. You cannot in good faith enforce a rule that you do not follow yourself. 

 The rules are not infallible. The community guidelines are intentionally broad to cover a wide array of situations and there isn't going to be a rule for every specific thing. You should use your best judgement to only take action when it makes sense and not blindly follow the letter of the law.

 Don't be a robot. There may be situations where the user technically breaks a rule, but the message provides important context to the discussion. A punishment for this may be overkill if removing the user from the discussion garners a negative response from the community as a whole. 

 Don't over-punish. Most of the rules and the punishments given out for a broken rule is common sense. Here's an example of an overkill punishment: 

• Booper uses a slur one time in #general-chat and Walter the Assaulter permanently bans him
• Steveo69 posts a anime gif in #general-chat that is considered NSFW and Rubik permanently bans him

 

Guide made by Baljeet (@Garv#8985), Booper (@Booper#1182), and Rubik (@rbik)

[Spartan]

Edits:

• Removed "I have been requested by one of our Administrators, Plutori, to create an official 'Discord Morderating' guideline."
• Changed the rules listed to our new set of rules

[Rubik]

Updated to use native Discord moderation commands