As said in the discord, this thread comes up at LEAST once a month. I won't even bother typing an essay as you can type "bad staff" and find multiple threads with a lot more detailed responses. I will give you the rundown of solutions and their consequences
Demote staff who don't help as often as other staff -> Have very little staff Train staff to be better and handle sits better -> Doesn't work like that. Regardless if that was to happen, who would do it, what is "training" like, what encourages staff members to better themselves Demote staff who rp instead of doing sits 24/7 -> Have no staff Make a staff member do x amount of sits every y amount of minutes -> Have really pissed staff who complain they should be able to RP for 30 min - 2 hours without taking a sit Accept every mod app -> Have a lot of really shitty staff Get better staff -> Can't accept the people who don't apply + you don't just find them out of the blue Be more forgiving on staff members who break minor rules -> Have more staff but you would most likely have to have someone who goes to them and tells them what they did was wrong and how they can learn from it Be more harsh on staff members who break minor rules -> Have less staff but the staff would be less prone to breaking their own rules Have the users solve their own issues -> Users complain that staff don't help them Have the users go through x amount of requirements before sending a sit -> Users complain they can't contact staff Have the users be detailed with their sit call -> Users complain they can't contact staff Prevent the user from calling about "non sit-like calls" -> Users complain they can't contact staff
Being a staff member isn't hard in some people's eyes but it is difficult to some. You need experience on how to solve problems efficiently and you have to somewhat enjoy helping the community and that is a VERY RARE trait to come by when accepting mod apps.
This issue is also a double edge sword. In a perfect world, you don't need staff. User's create the issues and staff have to solve them. If you can prevent the user from creating issues on their own then you solve the root of the problem.
It's easy to say "get better staff" as a solution but it's physically not possible when certain requirements aren't reached. Other server's get by well because they have over 500+ staff members. We have 70 and only 20ish are active in a given month which leaves around 2 - 5 staff on at a given time.
This topic has a 99% chance to be talked about in the server meeting today at 6:30 PM EST so you're welcome to come and share opinions / solutions but keep in mind that this is something that will never be solved. It's impossible to have a god like staff team when gods don't apply.